Privacy Policy
How we handle your information, our obligations and how to raise a concern.
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[Farrar & Forbes] (“we,” “our,” or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and store your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following personal information:
- Contact details (name, address, phone number, email)
- Identity details (date of birth, ID documents)
- Financial details (bank details, proof of income, credit history)
- Property details (ownership, tenancy, purchase and sale records)
- Communication records (emails, calls, correspondence)
- Website usage data (IP address, cookies, browsing behavior)
2. How We Use Your Information
We use your personal data for the following purposes:
- To provide estate agency services (property sales, lettings, management)
- To carry out checks (tenant referencing, anti-money laundering, credit checks)
- To process payments, deposits and contracts
- To comply with legal obligations (e.g., HMRC, property regulations)
- To communicate with you about your property, tenancy or transaction
- For marketing purposes, where you have consented
3. Lawful Bases for Processing
We process your data under the following legal bases:
- Contract: to perform our obligations under agreements with you
- Legal Obligation: to comply with applicable laws (e.g., AML, Right to Rent checks)
- Legitimate Interests: to manage our business operations and provide our services
- Consent: where you have opted in to receive marketing communications
4. Sharing Your Information
We may share your data with:
- Landlords, tenants, buyers, and sellers as necessary.
- Professional advisers (solicitors, surveyors, mortgage brokers).
- Referencing and credit agencies.
- Regulators and authorities where legally required.
- Third-party service providers (IT, marketing, payment processors).
We do not sell your data to third parties.
5. Data Retention
We retain personal data only for as long as necessary:
- For legal and regulatory requirements (e.g., tax, anti-money laundering)
- For the duration of your tenancy, contract, or relationship with us
- For up to [retention period — to be confirmed] after your relationship ends, unless a longer period is required by law
6. Your Rights Under GDPR
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request erasure of your data (where legally permissible)
- Restrict or object to certain types of processing
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk)
To exercise your rights, please contact us at info@farrarandforbes.co.uk.
7. International Data Transfers
Where we transfer personal data outside the UK/EEA, we ensure it is protected by appropriate safeguards (such as adequacy regulations or standard contractual clauses).
8. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and provide personalized content. You can manage cookies in your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with the revised “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us:
Farrar & Forbes
1 Arcadia, Market Street,
Colne,
BB8 0HX
info@farrarandforbes.co.uk
01282 914042